Full-Time Operations Manager – IT Infrastructure – Freelance 6 Months
As an Operations Manager – Team Leader, you’ll be managing a team of 12 engineers at the customer side and be accountable for several tasks such as : design, upgrading, control, maintenance and effective use of IT infrastructure, respect the SLA, provide reports to clients,…
Our client is well-known and leading company based in the Flemish Brabant and offering ICT Solutions (Security, Network, Cloud, Managed Services,…) to Corporate and Fortune 500 Companies.
They’re urgently looking for an Operations Manager (Team Leader) for a freelance mission of minimum 6 months.
- You’ll be accountable for the design, installation, upgrading, operation, control, maintenance and effective use of IT infrastructure components and monitors their performance
- You’ll provide the technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to. You schedule and supervise all maintenance and installation work. You ensure that operational problems are identified and resolved. Providing appropriate status and other reports to specialists, users and managers are mandatory and you’ll ensure that operational procedures and working practices are fit for purpose.
- Working closely with the Services teams, this role ensures the operational enablement and readiness of new/enhanced services offerings and capabilities. The main responsibility of the role is to ensure that these new and/or enhanced services are delivered effectively and efficiently by fulfilling user requests, resolving service failures and fixing problems.
- You’ll be leading a team of 12 engineers
- You have a long experience (at least 7 years) in a service delivery position within a large technology and services company
- You have experience in project/program management
- You understand the managed services business (technical and service management)
- You’re certified in several trendy technologies and ITIL Foundation
- You’re bilingual in French and English (Dutch is a strong added value)
- You have experience in leading and managing a large team
- Daily rate based on your current experience
- Freelance mission of minimum 6 months
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